You need to have a safe and sound IT Infrastructure to
support all your software related requirements. With heavy Operating
systems and big software packages, your machines need to be up to
date and perform faster. Proper maintenance and upgrades of your
computer hardware is essential from time to time.
File server, proxy server, mail server, database server,
cluster server etc. installation & support
AMC’s (Annual Maintenance Contract)
Sales & Service for Laptop, Desktop, Printers, Monitor and
Network Security Solutions (Firewall and Antivirus)
Wireless Networking for Long Distance
IP Cameras, CCTV, DVR Cards and Alarms
Peripherals for Servers and Workstations
Setup of IT Infrastructure Development.
Internet and Intranet Solutions.
Backup Software's and Storage Hardware
Onsite services and repair
Facility Management and Customer Care Services
More than 95 % uptime of the systems (Avg.)
Support Response Time: Max. 2-4 Hr from the logging of the
Clear focus to handover of “Quality with Efficiency”.
Ensures 24 x 7 supports to our customers on every call.
IN HOUSE IT SUPPORT
Provide consultation & technology based solutions
supporting the growth, expansion and best Business practice for
Manage the purchasing of all software, hardware and other
Oversees and directs software application implementation
Initiate and implement improvements in all other areas of
Responds/acts on upper-management direction.
Make sure the IT practice meet the audit requirement.
AREA OF SUPPORT
IT Infrastructure – SidLink will do a
survey of all the hardware and make a MAC report . Our In-House
IT staff will take in charge of the current system and will
ensure all repair or replacement of the different parts has been
done ( if any problem ever occurred) , client need to bear the
cost invoice will be provided
Operating system installation and
configuration- Our In- House staff will be in charge of this
process and we have a procedure – if any problem occurs in any PC
the User needs to fill up a Call Log form once the job has been
accomplished . Note the Sever Operating system will be WIN
2003/2008 NT English version then the rest of the PCs can be
Chinese or English no problem.
Networks – Sidlink (Our In- House staff
) will be in charge of the total network to ensure it is up and
running 24X7 .
Security - Client need to provide us the
list of all approved software's they want to run in work station
pcs. Once any Employee join or leave he need to fill the IMAC
form . Need Firewall for the server , Need Antivirus for the
server & PC and also need to confirm the server access level for
different folders. Our staff will do quarterly survey to ensure
no junk software been use apart from the approved list
Redundancy and disaster recovery –
SidLink has in place a standard procedure for the Redundancy and
disaster recovery. If the Server is Down, Broken or Virus
effected, we will attain within 24 hrs after receiving the Log .
Depending on the requirement we have dummy server plan which
ensures the system never goes down. We provide Data backup
facilities not only in client
We have premium partners for most of computer hardware and
peripheral device companies and can suggest the right hardware
configurations according to your business and software
requirements and help you get the desired hardware at very
You can pick the one right for you:
Consultation for New
Computer Systems & Peripherals (Call for Free 1 hour
consultation with our Engineer).